If you purchased tickets online from the Student Union Ticket Office between August 2022 and February 2023, your credit/debit card information may have been compromised. Online ticket services are currently unavailable due to a third-party data breach.
Advisory: Student Union Ticket Office
March 3, 2023
As you may know, the third-party vendor, AudienceView, used by our Student Government Associations to sell tickets through the Student Unions Ticket Office (221 Student Union) experienced a security breach last week, potentially compromising the personal information of customers, including credit card numbers and billing addresses. This breach has affected a number of other colleges and universities that use AudienceView as a vendor. It should also be noted that customers who bought tickets through the Center for the Arts have not been impacted by this breach, as originally believed.
The vendor is in the process of issuing emails to those potentially impacted; please watch your email for the subject line: Notice of Security Incident, from Campus Student Data.
While the vendor informed the university the breach was limited to those who purchased between Feb. 17 and Feb. 21, our IT Information Security Team has investigated further and believes the problem could be more widespread. Some UB students who made purchases outside that period of time have reported unauthorized transactions on their accounts.
As a precaution, we are asking all customers who made online purchases through the ticket office since the start of the academic year monitor their credit or bank statements. If you believe you have been the victim of fraud, please reach out to your financial institution immediately to report your concerns:
- Credit cards: please reach out to the credit card provider or
- Debit cards: please reach out to the bank that issued your card.
In both instances, please ALSO reach out to AudienceView to notify them directly by email at email@example.com.
The vendor will be offering free credit-monitoring services for customers potentially impacted so it’s important that you report issues immediately.
In the meantime, officials with the university and student government are reaching out to representatives of AudienceView to determine their next steps for addressing the compromised data and financial loss some students have already incurred.
Out of an abundance of caution, AudienceView has disabled ticketing services until they can determine if the security risk has been eliminated. UB is working with student governments on a temporary solution so students can continue utilizing the ticket office in support of their programs and events. Service with the vendor will not resume until the Student Governments Associations are satisfied with their remediation success.
We will keep you informed of further developments as more details become available on the following webpage:
Your student governments,
Undergraduate Student Association (SA)
Graduate Student Association (GSA)
Medical Student Polity (MSP)
American Student Dental Association (ASDA)
School of Pharmacy Student Association (SPSA)
Student Bar Association (SBA)
Graduate Management Association (GMA)